Returns & Refunds Policy

🛠 Damaged, Defective, or Incorrect Items

We stand behind the quality of what we sell.

If your item arrives with a defect, damage, printing issue, or manufacturing error, please contact us within 30 days of delivery and include:

Your order number
Clear photos showing the issue

We will review the issue and coordinate with our production partners to resolve it.

What we offer when an item is defective or incorrect:

✔️ A free replacement
✔️ OR a full refund

You do not need to return the damaged item — photo documentation is sufficient.

🎨 If You Ordered the Wrong Size, Color, or Changed Your Mind

We understand — mistakes happen.

While items that were produced correctly are not eligible for returns or refunds due to customer preference changes, we still aim to be fair and helpful whenever possible.

👉 If your item was produced correctly but wasn’t what you expected:

We may offer a one-time partial discount toward a replacement item or future purchase, at our discretion.
This is not a full refund, but a goodwill gesture to help make things right within our means.
Please contact us within 14 days of delivery to request this option.

🕐 Timing & Reporting Deadlines

To be eligible for replacements, refunds, or partial discounts:

Issues must be reported within 30 days of delivery
Please include your order number and photo evidence so we can investigate promptly

💳 How Refunds Are Processed

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

📍 Questions or Need Help?

We’re here to help. If you’re unsure whether your order qualifies for a replacement, partial discount, or refund, please reach out:

📧 Email: lovecitygifts@gmail.com
🕐 Response time: Typically within 1–2 business days

❤️ Our Commitment to You

Your satisfaction matters to us. We’ll always do our best to provide fair and friendly solutions within the scope of our fulfillment process. Thank you for shopping with Love City Gifts.